Help - Main
Your Order in the TL-Modellbau Online Shop
- Finding and Selecting Products
Three possibilities are offered in the left navigation column for finding product: You can enter an item number you already know or a key word in the fast search. If more than one product is found, you will be taken automatically to an expanded search, which you can use to improve the precision of the search by entering other search terms. The third way makes use of the subject "Our Program", where you also have access to the spare parts program in addition to the overview selection by gauges and layered categories.
Place selected products for the order "in the shopping basket" by clicking on the field of the same name. The current contents of the shopping basket will be shown to you by the number of units and the value in the upper right part of the screen at all times. After you have placed an item in the shopping basket, you continue to select additional items, and the contents of the shopping basket will remain preserved in the process.
- "Item Temporarily Out of Stock at the
From time to time items from the current program may be sold out temporarily. In this situation a "yellow traffic light" will inform you of this, and it is not possible to put this item in the shopping basket. The Shop does not offer the possibility of reserving or pre-ordering and item; only those items can be ordered that are available according to the data processing inventory report.
You can put the item in the Shop "on a note" and have an e-mail sent immediately, when that item is available again. (This function is only available for customers registered in the area "My Account".)
- Giving an Order
In order to give an order for the items selected, first click on "Show Shopping Basket". In this first step you can change the order quantity for the individual items or completely delete items entered. If the shopping basket now corresponds to your wishes, click on the second step "Go to Shipping Address" and enter you billing and shipping address. This is particularly easy for registered customers and for members of the consumer clubs, who also enjoy other advantages beyond this. Of course, you can also buy without being registered, if you have entered your information for this order.
You can go to the third step by clicking on "Method of Payment".
After clicking on "Send Order", check your shopping basket one more time in this fourth step, the information about addresses and method of payment, and confirm that you understand and agree with the general business terms for the Online Shops. If all of the entries are correct, click at the end of the page one more time on "Send Order".
The order is completed after this information has been entered, and you will receive an order confirmation by e-mail in a few minutes.